Gorgias
E-commerce helpdesk that unifies chat, email, and social support with AI replies.
- Pricing
- Plans from around $10/mo, scaling with ticket volume
- Commission
- Commission unconfirmed
The right helpdesk once support is a real job - for a side-shop it is more tool than you need yet.
Pros
- Built specifically for Shopify stores, with deep order context
- The AI Agent can resolve routine tickets end to end
- Centralises every support channel in one inbox
Cons
- Overkill for a small shop with light support volume
- Ticket-based pricing climbs as you grow
More in Customer Service
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Last reviewed 2026-05-18